FAQ WifiPool

We answer your frequently asked questions about our Wifipool products and our revolutionary Ferrosalt Duo pool monitoring product.

General

Who is Beniferro Australia?

Beniferro Australia is the importer of innovative swimming pool products. We focus on price, quality, and comfort. Most products are wireless, so these products give the consumer the best experience possible.

Where can I purchase Beniferro products?

You can purchase our products directly from our online store at wifipool.net or at beniferro.com.au .

What is the warranty period for WifiPool products?

All products come with a 2-year warranty.

Where can I find spare parts and is maintenance required in winter?

Spare Parts and Winter Maintenance:

Where can I find spare parts? You can view available parts on Beniferro.com.au. Can't find the spare part? Give us a call or email us and we'll help you find a solution! We're committed to keeping your equipment running smoothly.

Winter maintenance tips (if decide not to run the pool over winter):

1. Store probes indoors: Keep your pH and Redox probes submerged in 3 Molar KCl storage solution during winter.

2. Clean and drain: Clean your system thoroughly and drain any remaining water before winter storage.

3. Cover the system: Use a protective cover to shield your equipment from the elements.

4. Replace key parts: Consider replacing the acid pressure tubing, injector, and peristaltic hoses before winter storage.

5. Lubricate: Apply silicone grease to moving parts to prevent rust and wear.

What is the Wifipool Duo SE Gen2 (Wi-Fi)?

The Wifipool Duo SE Gen2 is an all-in-one system for chlorine and pH control, designed to keep your pool sparkling clean with minimal effort. Key features include: 1. Salt-powered: Generates chlorine naturally from the salt in your pool water, eliminating the need for chlorine tablets. 2. Plug & Play: Pre-mounted and ready to use, requiring no complex installation. 3. Smart Control: Allows you to monitor and adjust pool chemistry remotely via Wi-Fi and your smartphone. Benefits: 1. Effortless Chlorine & pH Control: No more manual dosing or messy chemicals. 2. Eco-friendly: Gentle on skin and eyes. 3. Convenient: Easy to install and use. 4. Reliable: Built with Beniferro's trusted quality and expertise.

What chemicals should I use for the Wifipool Duo SE Gen2?

Maintaining proper water chemistry is crucial for a healthy and enjoyable pool experience with your Ferrosalt Duo system. Here's a breakdown of the key chemicals you'll need:

Salt:

1. The Wifipool Duo SE Gen2 uses salt electrolysis to generate chlorine, so maintaining the correct salt level is essential.

2. Recommended level: 2-4 grams of salt per liter of pool water.

Tips:

· Use pool-grade salt for optimal performance.

· Monitor the salt level regularly and adjust as needed.

· Avoid over-salting, as it can damage the pool and pool equipment.

pH Control:

1. Maintaining a stable pH level (ideally between 7.2-7.6) is crucial for swimmer comfort and equipment longevity.

2. Ferrosalt Duo uses liquid pH (Sulphuric acid 15%) for pH control.

3. Caution: Sulphuric acid is a strong acid that requires careful handling. Always wear gloves and eye protection when using it.

4. Alternatives: Consider using a safer pH control product like hydrochloric acid also known as muriatic acid if you're uncomfortable with sulphuric acid. The Viton peristaltic pump tube is suitable for either acid.

Additional Tips:

· Follow the manufacturer's instructions: Refer to the Wifipool Duo SE Gen2 manual for specific recommendations on salt and pH control.

· Seek professional help if needed: If you're unsure about anything, consult a pool professional for guidance or contact Beniferro.

Installation

Do I require an electrician to install the equipment?

Not necessarily! The equipment operates on low voltage (12V, 24V) with dedicated power supply units sourced in Australia meeting the required standards. Both the units and the USB plug can be plugged directly into standard wall sockets.

How difficult is it to install pre-assembled unit it yourself?

Everything comes pre-assembled on a convenient plate for easy wall mounting. This eliminates the need for assembly and saves you time.

Installation is straightforward:

1. Pair all equipment before physical installing the plate with the WIFI Pool app.

2. Place the plate on the wall where you want it near the pool equipment between the filter pump and the pool.

3. Connect the two rubber sleeves to the pipe leading from the filter pump to the pool. These sleeves should fit snugly over the existing pipe without needing glue.

4. Slide the pre-assembled device, with tubes already attached, into the rubber sleeves.

5. Secure the connections with hose clamps or other fasteners provided.

In most cases, that's it! You won't need any additional gluing or sealing in a standard setup.

However, if you're using a bypass valve or salt electrolysis system, you may need to do some minor gluing according to the specific instructions for those components.

How difficult is it to install un-assembled unit it yourself?

If you have a full DIY version, then a couple additional steps are required.

1. Pair all equipment before physical installing with WIFI Pool app.

Mounting the Modules:

2. Match the Layout: Choose a wall location near your pool equipment and mount the modules in the same order as they appear on the pre-assembled plate. This will simplify piping connections later.

Installing the Salt Electrolysis Unit:

3. Position and Secure: Place the salt electrolysis unit between the filter pump and the pool. Refer to the unit's manual for specific placement recommendations.

4. Glue it in Place: Use a suitable PVC cement to securely bond the unit to the pipework. Make sure the connection is watertight.

Adding Measurement and Dosing Points:

5. Tap into the Pipeline: Instead of drilling directly into the pipe, using provided tapping saddles. These offer a clean and leak-proof way to create additional connection points without compromising the pipe's integrity.

6. Connect Accessories: Use the tapping saddles to install a probe, dosing tube, earthing wire, and flow switch as needed. Follow the instructions for each accessory for proper placement and connection.

Power Up:

7. Match the Supply: Connect each module to its dedicated power supply unit. Ensure the voltage and amperage ratings match the module's requirements. If it doesn't fit, you have the wrong power supply.

8. USB Connection: Finally, plug both USB cables into the provided USB plug to complete the electrical connections.

Remember:

9. Always refer to the specific instructions and manuals provided with your equipment for detailed installation steps and safety precautions.

10. If you're not comfortable with plumbing or electrical work, consider consulting a professional pool technician or plumber for assistance.

How difficult is it to install un-assembled unit it yourself?

If you have a full DIY version, then a couple additional steps are required.

1. Pair all equipment before physical installing with WIFI Pool app.

Mounting the Modules:

2. Match the Layout: Choose a wall location near your pool equipment and mount the modules in the same order as they appear on the pre-assembled plate. This will simplify piping connections later.

Installing the Salt Electrolysis Unit:

3. Position and Secure: Place the salt electrolysis unit between the filter pump and the pool. Refer to the unit's manual for specific placement recommendations.

4. Glue it in Place: Use a suitable PVC cement to securely bond the unit to the pipework. Make sure the connection is watertight.

Adding Measurement and Dosing Points:

5. Tap into the Pipeline: Instead of drilling directly into the pipe, using provided tapping saddles. These offer a clean and leak-proof way to create additional connection points without compromising the pipe's integrity.

6. Connect Accessories: Use the tapping saddles to install a probe, dosing tube, earthing wire, and flow switch as needed. Follow the instructions for each accessory for proper placement and connection.

Power Up:

7. Match the Supply: Connect each module to its dedicated power supply unit. Ensure the voltage and amperage ratings match the module's requirements. If it doesn't fit, you have the wrong power supply.

8. USB Connection: Finally, plug both USB cables into the provided USB plug to complete the electrical connections.

Remember:

9. Always refer to the specific instructions and manuals provided with your equipment for detailed installation steps and safety precautions.

10. If you're not comfortable with plumbing or electrical work, consider consulting a professional pool technician or plumber for assistance.

Add to Wix Chat

How does the calibration work and how often do I have to do it?

Maintaining Precise Measurements with Calibration:

Keeping your pool's water chemistry balanced is crucial for a clean and healthy swimming environment. To ensure accurate readings from your testing equipment, regular calibration is essential.

What is Calibration?

Calibration is the process of adjusting your instrument's readings to match a known reference point. This ensures that your pH and Redox probes are measuring accurately.

How to Calibrate:

1. Gather Supplies: You'll need a certified buffer solution for both pH and Redox (Chlorine). These solutions come in pre-prepared bottles with a precise, known value.

2. Immerse the Probes: Submerge the pH and Redox probes in their respective buffer solutions. Consult your device's manual for recommended immersion times.

3. Adjust the Readings: Your device will have calibration buttons or prompts. Follow the instructions to adjust the readings on your device to match the known values of the buffer solutions.

4. Rinse and Store: Rinse the probes with clean water and place back into your system measuring point.

Calibration Frequency:

1. Initial Calibration: Perform an initial calibration before the pool season and after any major changes to your equipment.

2. Regular Checks: Throughout the season, regularly check your pH and chlorine levels. If the readings seem inaccurate, consider recalibrating.

3. Annual Recalibration: It's good practice to perform a full calibration at least once a year, even if your readings seem consistent.

Benefits of Calibration:

1. Accurate Measurements: Calibration ensures your readings are trustworthy, allowing you to make informed decisions about your pool chemistry.

2. Proper Chemical Balance: Precise readings help you maintain the ideal pH and chlorine levels for a healthy and safe swimming environment.

3. Reduced Chemical Usage: Accurate measurements prevent overdosing or under-dosing of chemicals, saving you money and protecting your pool from damage.

4. By following these tips and regularly calibrating your pool testing equipment, you can ensure precise water chemistry measurements for a worry-free pool season.

Additional Tips:

1. Purchase high-quality buffer solutions from a trusted source.

2. Store your buffers in a cool, dark place to prevent degradation.

3. Keep a log of your calibration dates and results for future reference.

Why do I require a flow switch?

The flow switch acts as a safety guard for your pool. It detects when water is flowing through the system and only allows adjustments when it's active. This prevents overdosing of chemicals if there's no flow, ensuring your pool stays safe and balanced even if the pump is temporarily turned off.

Why is grounding necessary for salt electrolysis in pools?

Grounding is essential for salt electrolysis systems because they generate chlorine by passing electricity through salty pool water. Proper grounding prevents potential electrical leaks or shocks by providing a safe discharge path for stray currents, ensuring the safety of both users and equipment.

WifiPool App

What is WIFI pool?

Wifipool is an app that lets you monitor your pool's health, control equipment, and optimize performance – all from your smartphone. Track key parameters like pH, chlorine, and temperature, adjust settings on the fly, and ensure ideal chemical balance for a worry-free pool experience.

What equipment uses the WIFI pool app?

You can use the wifipool app on all wifipool equipment, monitoring and controlling pH and Redox, monitoring the temperature.

Where can I get the WIFI pool app?

The app is available in the Google Play Store and the App Store. Look for “Wifipool”.

How far away can I control my pool using the WIFI pool app?

The range of your control depends on your internet connection strength, not physical distance. If you have a reliable internet connection, you can monitor and control your pool from anywhere in the world!

What are the benefits of WIFI pool app?

The benefits are:

1. Affordable: Wifipool app is a very affordable and flexible way to automate a swimming pool.

2. Save time and effort: Manage your pool remotely with the WIFI pool app. Monitor water quality, control equipment, and receive alerts – all from your smartphone. No more daily pool checks, or manual adjustments required!

3. Enjoy precise control: Get customized automation based on your pool's needs. Set specific thresholds for pH, chlorine, and other parameters, and the app automatically adjusts settings to maintain ideal water balance.

4. Stay informed and in control: Receive instant notifications when any pool parameter falls out of range. This helps you react quickly and prevent potential issues before they arise.

Will my pool be interrupted if the WIFI pool app loses connection?

A: Not necessarily! The WIFI pool app is designed to handle temporary connection losses. In most cases, your equipment will go into a safe mode, temporarily pausing operations until the connection is restored. This protects your system from malfunctioning while offline.

For essential functions:

You can customize fail-safe settings for critical equipment like filter pumps during cold weather. In such cases, the pump will continue running even if the WIFI connection drops, preventing potential freezing damage.

Rest assured:

Once the connection re-establishes, your equipment will automatically resume normal operation based on your settings.

Is Home Assistant compatible with WiFi pool products?

Currently, our WiFi pool products are not compatible with Home Assistant. However, we plan to include this feature in a future update. For now, you can control your pool using the WiFi pool app.